Refund Policy
Last updated: 2026-10-16 · Version 2026-10-v1
Draft — pending legal review. Mandatory rights under applicable law are not limited by this policy.
1. Scope
This policy applies to top-ups of your CheapTokens API balance by crypto or by card through a partner. It does not limit the rights you have under applicable law.
2. Refund of an unused top-up
You can request a voluntary refund within 7 days (168 hours) after a top-up has been successfully credited, provided that none of that top-up has been used. If any part of it has paid for an API request, a voluntary refund of that top-up and of what is left of it is not available, even within the 7 days. Each top-up is assessed separately: an unused second top-up can be refunded even if the first one has been used. After 7 days a voluntary refund is not available; the balance stays on your account with no expiry. Your API credit is available right after the top-up — there is no waiting period.
3. How usage is counted
Requests are paid from your balance in a fixed order: paid top-ups first, in the order they were credited, then bonuses and income moved from the partner balance. Bonuses and partner income are not refundable as money. A charge made by mistake and fully reversed by a correction does not count as usage; the history of both is kept.
4. Fees
Fees withheld at payment by the payment system, the payment provider or the card partner are not refunded. The cost of sending the refund is paid by the buyer. Before you confirm, we show the amount paid, the fee withheld at payment, the amount refundable before costs, the cost of the refund and the total you receive. The same fee is never charged twice.
5. How to request a refund
Refunds are arranged through the support contact listed in the Terms of Service. Send the date and amount of the top-up and a wallet address for USDT on the TRON network (TRC20). The deadline is checked by server time (UTC) against the moment the top-up was credited; a request received exactly at the deadline is late. A request submitted in time is not rejected because it is processed later, and the same rules on usage and fees apply.
6. Bonuses and partner rewards
A refund does not return bonuses or partner rewards as money. If the refunded top-up unlocked a sign-up bonus, the unused part of that bonus is canceled; a used part is not turned into a debt. The partner who invited you loses the reward for that top-up.
7. Mistakes and statutory refunds
Charges made by mistake and problems with the service are reviewed separately. Refunds required by applicable law are handled under that law, regardless of the 7-day period.
8. Contact
Questions about this policy can be sent to the contact listed in the Terms of Service.